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    FAQ

    ORDERS

     

    WHERE DOES MY ORDER SHIP FROM?

    WE ARE BASED IN THE USA AND ASIA. WE GENERALLY SHIP FROM ASIA.



    HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

     

    ORDER PROCESSING TAKES 1-7 BUSINESS DAYS BEFORE SHIPMENT. SINCE WE SHIP FREELY FROM ASIA, SHIPPING WILL TAKE 1-5 WEEKS.

    BECAUSE OF SUCH A LARGE INVENTORY, WE SHIP FROM TWO LOCATIONS. SOME ORDERS WILL TAKE LONGER THAN OTHERS. PLEASE NOTE THAT IF YOU ORDERED MULTIPLE ITEMS, IT MAY BE SHIPPED SEPARATELY.

    IF YOU WILL LIKE TO KNOW THE STATUS OF YOUR ITEMS, PLEASE EMAIL OUR TEAM AT              

                             INFO@STREETHIROKI.COM

     

    CAN I CANCEL MY ORDER?

     

    PLEASE EMAIL US AS SOON AS POSSIBLE IF YOU WISH TO CANCEL YOUR ORDER. NOTE ONCE THE ORDER HAS BEEN SHIPPED, WE CANNOT CANCEL NOR REFUND YOUR ORDER.




    RETURNS & EXCHANGES




    THE PROCESS

     

    WE WANT YOU TO FALL IN LOVE WITH YOUR PURCHASE AND GIVE YOU THE BEST EXPERIENCE HERE SHOPPING WITH US.

    IF FOR SOME REASON YOU ARE NOT ENTIRELY SATISFIED WITH YOUR PURCHASE YOU MAY RETURN IT FOR A REFUND OR EXCHANGE FOR ANOTHER STYLE.

     

    WE ACCEPT REFUNDS/ EXCHANGES/ RETURNS IF

    • IF YOU DO NOT RECEIVE YOUR ITEM BY 8 WEEKS.
    • THE ITEM HAS A DEFECT. (MUST BE INFORMED WITHIN 3 DAYS & PHOTO PROOF)

     

    -- ALL RETURNED ITEMS MUST BE IN NEW AND UNUSED CONDITION AND STILL HAVE THEIR ORIGINAL PACKAGING ATTACHED TO THEM. ($1 TRANSACTION FEE FOR REFUND)

     

    -- THE CUSTOMER IS RESPONSIBLE FOR RETURN POSTAGE COSTS.

     

    EVERYTHING ELSE CANNOT BE ACCEPTED. PLEASE REFER TO OUR SIZE CHARTS BEFORE ORDERING.

     

    TO START THE EXCHANGE/ REFUND PROCESS OR FOR ANY ADDITIONAL QUESTIONS PLEASE EMAIL US AT

    INFO@STREETHIROKI.COM

     

     

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